wavy_line
 

Frequently Asked Questions

Do you have questions regarding content? Contact us and we’ll be happy to assist you! Responses may take 24 to 48 hours. If you need technical support, please complete the technical support request form for assistance and follow the prompts.

 

After I Have completed and passed a course, will I be certified in this area?

Once you complete an ALLEGRA Learning course, you will receive a certificate showing the number of contact hours you have earned. Certification is a national designation that is usually achieved by taking a national certification examination in the specific subject matter or specialty area. Please read more here…

Benefits of registration

ALLEGRA Learning collects demographic information through registration so we may better understand and serve the needs of our users. Registration is a one-time process. On subsequent visits, members sign in with their user name and password. Once you have completed your registration, you will have full access to all of ALLEGRA Learning’s content and features.

Can anyone take the courses?

Yes, all health care professionals, consumers, and interested individuals from any field can take continuing education courses on the ALLEGRA Learning site regardless of the status of licensure. To complete the test, you cannot leave the license number field blank, but we are not verifying your licensure information so any data will suffice.

If you are a licensed professional in another field, enter that information. If you have not yet received your license, you may enter “other.” Make sure to pick values from the drop down menus for the license type and license state as well.

Can I use the CE courses to renew my license?

ALLEGRA Learning is accredited through several national accrediting agencies, including the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation, the National Association of Alcohol and Drug Abuse Counselors, and the National Certification Board for Therapeutic Massage & Bodywork. Every state will accept our continuing education courses for the renewal of license for nurses. All health care professionals are responsible for checking ALLEGRA Learning accreditations and ensuring that their particular licensing agency accepts content from the accrediting agencies through which ALLEGRA is accredited. For complete accreditation information about numerous health care specialties, click here.

ALLEGRA Learning’s continuing education (CE) contact hours are generally accepted by most professional health care organizations. However, we do not warrant that all professional organizations and state licensing boards will accept our contact hours. If in doubt, you are advised to contact your professional organization or licensing authority to confirm their acceptance of these contact hours.

CE Broker reporting

ALLEGRA Learning automatically submits your continuing education (CE) contact hours to CE Broker. To ensure your contact hours are submitted, please be sure your state of licensure and correct license information is provided in your registration profile.

CE Broker is the name of Florida’s state-mandated electronic tracking system developed for the Florida Department of Health to help track and facilitate audits of continuing education (CE) credits earned by health care practitioners in Florida and the District of Columbia. For complete information, please click here…

Certificates of completion for certificate programs

If you have registered for a certificate program (such as the Certificate in Gerontology or the Certificate in End-of-Life Care) you will not receive individual certificates of completion for every course. Instead, you will receive a Certificate of Completion once the entire certificate program is complete.

Certificate of completion will not print

After taking your test and passing it by a score of 80% or greater, you must complete an evaluation form. Once this is completed, your course completion information will be provided in “My Courses” under “My Certificates of Completion.” Select “My Certificates of Completion” and then select the course(s) certificates you would like to print.

Certificate program vs certification—what’s the difference?

A certificate program is a specially designed compilation of courses that have been “bundled” together to provide a comprehensive overview of a particular topic. Certificate programs distinguish you as a knowledgeable, skilled, and committed professional in the field of study. The certificate program enhances your professional marketability, builds your skills and competencies, fulfills continuing education requirements for many professionals, and develops an interdisciplinary perspective on the particular subjects in the program.

Certification is a national designation that is usually achieved by taking a national certification examination in the specific subject matter or specialty area. Read more here…

Changing the name on your account

To help prevent fraud, please contact us if you need to change the name on your account.

CONTACT HOURS vs. CEUs

A contact hour is a unit of measure that represents an hour of instruction.

A continuing education unit (CEU) represents ten contact hours of instruction.

Both a contact hour and a CEU represent participation in an organized educational experience under responsible sponsorship, capable direction, and qualified instruction.

While the two terms tend to be used interchangeably, this is actually incorrect. In the health care profession, the term contact hour(s) is the correct term for continuing education for relicensure.

Coupons or promotional offers

To take advantage of any promotional offer, you must enter the promotional code on the payment page prior to completing the payment process. Discounts are valid only when offered and only on purchases made at www.allegralearning.com.

Promotional offers do not apply to tax charges. The offers cannot be combined with other offers or discounts. Discounts, prices, and product availability are subject to change without notice.

How do I view my courses?

To view your courses, follow these steps:

  1. Log into your account with your user name and password.
  2. Go to “My Account” and select “My Courses” and a list of the courses you have purchased and/or registered for will be listed. If the Status “Checkmark” is green, this course/certificate program has been successfully completed.
  3. If you have not completed the course, click on the title of the course/certificate program. You will be taken to the course information page.
  4. Select “Start Course” and you will be able to view a “window” with your course in it.
  5. Select “Download Course” and a new page will open containing the complete PDF version of the course. You can select your browser’s “Back” button to return to the course materials page.
  6. When you have read the course, click on the test associated with the course.
  7. Once you have successfully completed the test with a score of 80% or greater, you may click on the course evaluation.
  8. Once both the test and the evaluation have been completed, you will receive your Certificate of Completion.

How to participate in CE activities

To select a course or certificate program, go to the Log In box on the Home Page.

Choose a course or certificate program, and click “Add to Cart.” You can choose courses by using the Search feature, or using the drop down menus to select courses or certificate programs that address specific accreditations, professions, topics, or state requirements. Once you are ready to purchase your course(s) and/or certificate program(s), you can select your Shopping Cart and checkout.

ID has already been chosen

If you get this message while trying to register on ALLEGRA Learning, it means:

  • The ID is already assigned to another individual. All IDs are unique and the more common ones tend to be in use. The best choices for an ID, especially if you cannot find one that will work, is to use your full name or your full email address. Sometimes you might find it helpful to add a number after your name.
  • The ID is yours. Sometimes users forget their ID or password when they try to register and when they try to re-register they get the message that the ID is already in use. If you believe you’ve already registered, please complete the technical support request form.

Images used

Images are for illustrative purposes only. Persons depicted are models. The stock photography company retains all model releases.

Log in error or “User name/password combination is not valid” error

You may receive this error message when trying to log into ALLEGRA Learning if your Username or Password does not match what we have in our system. Here are a few things to check before completing the technical support request form:

  • Your Username might be your email address. Try re-entering your Username with your full email address.
  • Your browser settings have caused a conflict. Check that your browser’s security settings are set properly.

What are the proper browser settings to log into ALLEGRA?

ALLEGRA Learning officially supports the following browsers

  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Apple Safari

Although not officially tested and approved by ALLEGRA Learning, most other browsers should work as long as they are configured to accept cookies. To set your browser’s security settings correctly for our sites, see below:

If you’re using Internet Explorer

  1. Choose Tools from the browser menu
  2. Select Internet Options menu
  3. Click the Privacy tab
  4. Move the slider to no higher than “Medium High”
  5. You can click on the “Sites” button on the Privacy tab and add “allegralearning.com” as one of the sites you allow to use cookies

If you’re using Firefox

  1. Choose Tools from the browser menu
  2. Select the Options menu
  3. Click the Privacy tab
  4. Select “Accept Cookies from All Sites”

If you’re using Safari

  1. Choose Edit from the browser menu
  2. Select the Preferences menu
  3. Click the Security tab
  4. Select “Accept Cookies”
  5. Select “Only from sites you navigate to”

If you need Adobe PDF

  • Go to Adobe.com
  • Download the free Adobe PDF program

Lost or don’t remember my username and password?

You can use the form on the “Contact Us” section of the website to retrieve your Username and Password by email.

Obtaining/printing a course list to send to my licensing board

To view or obtain a list of courses/certificate programs you have taken, or to obtain a list of courses/certificate programs for your licensing board, please follow these steps:

  • Log into your account with your username and password.
  • Go to “My Courses.”
  • Enter the necessary date range for the courses/certificates you wish to have a list of in the date range section.
  • Print the page for your records.

Paying for courses and certificates

Our online credit card transactions are conducted on a secure site, using your login and password. In addition, credit card companies provide protection against fraudulent charges.

We do not accept checks or money orders. Please contact us if you have any questions or special circumstances.

Prepay & save

You can purchase as many certificates/courses as you like. By selecting a “Prepay & Save” option, you can purchase courses and/or certificate programs at our most discounted rate. There is no time limit for completion.

State required courses/certificate programs

To select a state required course or certificate program, select “Courses” or “Certificates” from our main menu bar. Then select the drop down menu for “Courses by State Requirement” or “Certificates by State Requirement” and select the state that applies to you. The courses(s) or certificate program(s) meeting your criteria will appear.

Software requirements

ALLEGRA Learning Solutions content has been tested in Google Chrome, Mozilla FireFox, Internet Explorer, Microsoft Edge, and Safari. You may experience issues when viewing our content outside these software environments. Read more here…

Unlisted professions/specialties

If your profession or specialty is not listed on the registration form, you can simply register using the “Other” option found at the end of the selection list. While we try, we are unable to accommodate all professions and specialties on the form.

Update my profile/account information

ALLEGRA Learning users may change/update their own account information whenever it is appropriate. After logging in to your account, select “My Courses” and then select “My Profile” from the Quick Navigation section on the right side of the page. You can then change your account information, mailing information, and billing information.

To edit your information, select the “Edit Profile” button and change the information you need to edit. Click “Update Profile” once you are completed and view the information to be sure it is correct.

User ID and password standards

User IDs must be at least 6 characters and can only contain alphanumeric characters (A to Z and 0 to 9) or the following characters: @, period, dash, and underscore. Passwords must be at least 6 characters in length and can only contain alphanumeric characters.

What is a passing score?

To successfully pass a course, you must pass the test at the end of each course with a score of 80% or better. You may take or retake the test as many times as you need to achieve this goal and there are no additional fees to retake the test.

Which course or certificate is right for me?

Each course has a complete description as well as learning objectives that clearly describe the content of each course. In addition, there is a complete list of accreditations for each course or certificate program, a list of appropriate disclosures, and a list of professions that might benefit from the course/certificate program. Just click on the title of the course and this information will appear. If you need further information, just contact us and we’ll be happy to assist you or contact you by phone for a consultation.