Help / FAQs

Once you complete an ALLEGRA Learning course, you will receive a certificate showing the number of contact hours you have earned. Certification is a national designation that is usually achieved by taking a national certification examination in the specific subject matter or specialty area. Please read more.

ALLEGRA Learning collects demographic information through registration so we may better understand and serve the needs of our users. Registration is a one-time process. On subsequent visits, members sign in with their user name and password. Once you have completed your registration, you will have full access to all of ALLEGRA Learning’s content and features.

Yes, all health care professionals, consumers, and interested individuals from any field can take continuing education courses on the ALLEGRA Learning site regardless of the status of licensure. To complete the test, you cannot leave the license number field blank, but we are not verifying your licensure information so any data will suffice.

If you are a licensed professional in another field, enter that information. If you have not yet received your license, you may enter “other.” Make sure to pick values from the drop down menus for the license type and license state as well.

ALLEGRA Learning is accredited through several national accrediting agencies, including the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation, the National Association of Alcohol and Drug Abuse Counselors, and the National Certification Board for Therapeutic Massage & Bodywork. Every state will accept our continuing education courses for the renewal of license for nurses. All health care professionals are responsible for checking ALLEGRA Learning accreditations and ensuring that their particular licensing agency accepts content from the accrediting agencies through which ALLEGRA is accredited. For complete accreditation information about numerous health care specialties, click here.

ALLEGRA Learning’s continuing education (CE) contact hours are generally accepted by most professional health care organizations. However, we do not warrant that all professional organizations and state licensing boards will accept our contact hours. If in doubt, you are advised to contact your professional organization or licensing authority to confirm their acceptance of these contact hours.

ALLEGRA Learning automatically submits your continuing education (CE) contact hours to CE Broker. To ensure your contact hours are submitted, please be sure your state of licensure and correct license information is provided in your registration profile.

CE Broker is the name of Florida’s state-mandated electronic tracking system developed for the Florida Department of Health to help track and facilitate audits of continuing education (CE) credits earned by health care practitioners in Florida and the District of Columbia. For complete information, please click here.

If you have registered for a certificate program (such as the Certificate in Gerontology or the Certificate in End-of-Life Care) you will not receive individual certificates of completion for every course. Instead, you will receive a Certificate of Completion once the entire certificate program is complete.

After taking your test and passing it by a score of 80% or greater, you must complete an evaluation form. Once this is completed, your course completion information will be provided in “My Courses” under “My Certificates of Completion.” Select “My Certificates of Completion” and then select the course(s) certificates you would like to print.

A certificate program is a specially designed compilation of courses that have been “bundled” together to provide a comprehensive overview of a particular topic. Certificate programs distinguish you as a knowledgeable, skilled, and committed professional in the field of study. The certificate program enhances your professional marketability, builds your skills and competencies, fulfills continuing education requirements for many professionals, and develops an interdisciplinary perspective on the particular subjects in the program.

Certification is a national designation that is usually achieved by taking a national certification examination in the specific subject matter or specialty area. Read more

To help prevent fraud, please contact us if you need to change the name on your account.

A contact hour is a unit of measure that represents an hour of instruction.

A continuing education unit (CEU) represents ten contact hours of instruction.

Both a contact hour and a CEU represent participation in an organized educational experience under responsible sponsorship, capable direction, and qualified instruction.

While the two terms tend to be used interchangeably, this is actually incorrect. In the health care profession, the term contact hour(s) is the correct term for continuing education for relicensure.

To take advantage of any promotional offer, you must enter the promotional code on the payment page prior to completing the payment process. Discounts are valid only when offered and only on purchases made at www.allegralearning.com.

Promotional offers do not apply to tax charges. The offers cannot be combined with other offers or discounts. Discounts, prices, and product availability are subject to change without notice.

To view your courses, follow these steps:

1. Log into your account with your user name and password.
2. Clicking on your Username in the top right corner reveals a quick navigation menu. Select “My Courses” and you’ll be taken to your personal page. A list of the courses you have purchased will be listed. The status of each course can be seen here.
3. Click on the course you would like to start/continue, and you will be taken to the course main page.
4. Select “Start Course” and you will be taken to the learning interface with a PDF course and links/navigation for progressing. You can also scroll down the course main page and select specific content from the Course Content section.
5. When you have read the course and are ready to take the test, click on the test link below the PDF (or in the navigation menu on the left).
6. Once you have successfully completed the test with a score of 80% or greater, you may continue on to the course evaluation, or to the next course if you enrolled in a certificate.
7. Once both the test and the evaluation have been completed, you will receive your Certificate of Completion. A link on the course main page will allow you to view/download/print it, and you can find all of them using the My Certificates of Completion link in the quick navigation menu under your Username.
8. Once a course is completed, if you would like to review the course text, you can only navigate back to the learning interface by using the links in the Course Content section of the course main page.

To select a course or certificate program, go to the Log In box on the Home Page.

Choose a course or certificate program, and click “Add to Cart.” You can choose courses by using the Search feature, or using the drop down menus to select courses or certificate programs that address specific accreditations, professions, topics, or state requirements. Once you are ready to purchase your course(s) and/or certificate program(s), you can select your Shopping Cart and checkout.

If you get this message while trying to register on ALLEGRA Learning, it means:

• The ID is already assigned to another individual. All IDs are unique and the more common ones tend to be in use. The best choices for an ID, especially if you cannot find one that will work, is to use your full name or your full email address. Sometimes you might find it helpful to add a number after your name.
• The ID is yours. Sometimes users forget their ID or password when they try to register and when they try to re-register they get the message that the ID is already in use. If you believe you’ve already registered, please complete the technical support request form.

Images are for illustrative purposes only. Persons depicted are models. The stock photography company retains all model releases.

You may receive this error message when trying to log into ALLEGRA Learning if your Username or Password does not match what we have in our system. Here are a few things to check before completing the technical support request form:

• Your Username might be your email address. Try re-entering your Username with your full email address.
• Your browser settings have caused a conflict. Check that your browser’s security settings are set properly.

ALLEGRA Learning officially supports the following browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

Although not officially tested and approved by ALLEGRA Learning, most other browsers should work as long as they are configured to accept cookies. To set your browser’s security settings correctly for our sites, see below:

Chrome / Edge / Firefox (2025)

1. Go to Settings > Privacy & Security
2. Enable Cookies (recommended: “Allow all cookies” or “Block third-party cookies” depending on your privacy preference)
3. For Firefox: Use Enhanced Tracking Protection set to “Standard” or “Strict”

Safari (2025)

1. Go to Settings > Safari
2. Enable Prevent Cross-Site Tracking
3. Set Cookies to “Allow from websites I visit” or “Always allow” depending on your needs

If you need Adobe PDF

• Go to Adobe.com
• Download the free Adobe PDF program

You can use the form on the “Contact Us” section of the website to retrieve your Username and Password by email.

To view or obtain a list of courses/certificate programs you have taken, or to obtain a list of courses/certificate programs for your licensing board, please follow these steps:

• Log into your account with your username and password.
• Go to “My Courses.”
• Enter the necessary date range for the courses/certificates you wish to have a list of in the date range section.
• Print the page for your records.

Our online credit card transactions are conducted on a secure site, using your login and password. In addition, credit card companies provide protection against fraudulent charges.

We do not accept checks or money orders. Please contact us if you have any questions or special circumstances.

To select a state required course or certificate program, select “Courses” or “Certificates” from our main menu bar. Then select the drop down menu for “Courses by State Requirement” or “Certificates by State Requirement” and select the state that applies to you. The courses(s) or certificate program(s) meeting your criteria will appear.

ALLEGRA Learning Solutions content has been tested in Google Chrome, Mozilla FireFox, Internet Explorer, Microsoft Edge, and Safari. You may experience issues when viewing our content outside these software environments.

If your profession or specialty is not listed on the registration form, you can simply register using the “Other” option found at the end of the selection list. While we try, we are unable to accommodate all professions and specialties on the form.

ALLEGRA Learning users may change/update their own account information whenever it is appropriate. After logging in to your account, select “My Courses” and then select “My Profile” from the Quick Navigation section on the right side of the page. You can then change your account information, mailing information, and billing information.

To edit your information, select the “Edit Profile” button and change the information you need to edit. Click “Update Profile” once you are completed and view the information to be sure it is correct.

User IDs can only contain alphanumeric characters (A to Z and 0 to 9) or the following characters: period, dash, and underscore. Passwords must be at least 6 characters and can include alphanumeric characters and symbols.

To successfully pass a course, you must pass the test at the end of each course with a score of 80% or better. You may take or retake the test as many times as you need to achieve this goal and there are no additional fees to retake the test.

Each course has a complete description as well as learning objectives that clearly describe the content of each course. In addition, there is a complete list of accreditations for each course or certificate program, a list of appropriate disclosures, and a list of professions that might benefit from the course/certificate program. Just click on the title of the course and this information will appear. If you need further information, just contact us and we’ll be happy to assist you or contact you by phone for a consultation.