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CONTACT HOURS: 2.00

AOTA CEUs: 0.20

 

You Are Not Enrolled In This Course.


Course Description

Communication is how people exchange information, opinions, and ideas and it links all human beings together. Intimate, complex, and necessary for our very survival, communication can profoundly affect our overall health and wellness. Today, communication not only transmits information and knowledge, but more importantly, it helps us relate to each other as human beings around the globe in a context of relationships, cultures, families, organizations, and nations. What we say, how we say it, and what we mean are critical and can be life changing.

Purpose/Goal

The outcome of this course is for the learner to describe the various elements impacting communication as well as identify various methods of communication.

Course Objectives - Upon completion you will be able to do the following:

  1. Explain why effective and empowering communication is important.
  2. List factors impacting communication and the causes and consequences of ineffective communication.
  3. Describe the basic elements of every communication process.
  4. Describe the main modes of communication.
  5. Compare and contrast the four styles of communication, including passive, assertive, aggressive, and passive aggressive.
  6. Identify ways to manage anger and conflict.
  7. Describe empowering communication (also called nonviolent communication) and skills for effective communication.

Course Content

Target Audience

Nurses, health care professionals, and interested individuals

Criteria for Successful Completion

Complete the course post exam (CE Test) with a score of 80% or greater. Complete all fields of the course Evaluation Form.

Certificate of Completion is provided for individual courses once the course post exam is passed per criteria above.

Certificate of Completion is provided for certificate programs once all of the courses within the certificate program have been successfully completed per criteria above.

Practice Level (For Occupational Therapy Only):  Beginner/Introductory

Content Focus (For Occupational Therapy Only):  Domain of OT

Commercial Support No commercial support has been received for this activity.

Advance Practice

Behavioral Health

Brain Health

Cardiology

Community Health

Complementary and Alternative Health

Cultural Competency

Diabetes

Gerontology

Holistic Health

Integrative Health

Long-Term Care

Maternal Child

Med/Surg

Men’s Health

Mental Health

Nutrition

OB/GYN

Oncology

Palliative Care

Pediatrics

Psychiatric Health

Social Work

Spirituality

Stress Management

Wellness

Women's Health

Acupuncture

Dietetics/Nutrition

Fitness

Health Care Administration

Health Education

Marriage and Family Therapy

Medicine

Nursing

Occupational Therapy

Other

Physical Therapy

Respiratory Therapy

Social Work

American Board of Managed Care Nursing - The American Board of Managed Care Nursing recognizes all of ALLEGRA Learning Solutions' ANCC accredited courses for continuing education credit for Certified Managed Care Nurses (CMCNs).

ANCC—American Nurses Credentialing Center - ALLEGRA Learning Solutions, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

AOTA - American Occupational Therapy Association - American Occupational Therapy Association

ASWB - Association of Social Work Boards - ALLEGRA Learning Solutions, LLC, #1269, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. ASWB Approval Period: 04/22/2018–04/22/2021.

California Board of Registered Nurses - Provider approved by the California Board of Registered Nursing, Provider # CEP 14693 for the number of hours stated.

California Department of Health, Aid, and Technician Certification Section - The California Department of Health, Aid, and Technician Certification Section accepts continuing education offered by CA-BRN approved providers.

District of Columbia Board of Nursing - ALLEGRA Learning Solutions (CE Provider # 50-12076) submits all continuing education records to CE BROKER after successful completion.

Florida Board of Nursing - ALLEGRA Learning Solutions, LLC is accredited as a provider of continuing education by the Florida Board of nursing (CE Provider # 50-12076).
Courses are automatically submitted to CE Broker.

Florida Board of Nursing — Certified Nursing Assistants - ALLEGRA Learning Solutions (CE Broker Provider # 50-12076) submits all continuing education records to CE Broker after successful completion.

Florida Board of Respiratory Care - ALLEGRA Learning Solutions (CE Broker Provider # 50-12076) submits all continuing education records to CE Broker after successful completion.

Florida Council of Dietetics and Nutrition - ALLEGRA Learning Solutions (CE Broker Provider # 50-12076) submits all continuing education records to CE Broker after successful completion.

Florida Council of Licensed Midwifery - ALLEGRA Learning Solutions (CE Broker Provider # 50-12076) submits all continuing education records to CE Broker after successful completion.

NAADAC - The National Association of Alcohol and Drug Abuse Counselors - ALLEGRA Learning is an approved provider with the National Association of Alcohol and Drug Abuse Counselors (NAADAC) (Provider #813).

ALLEGRA Learning Solutions courses are acceptable for continuing education in...

All States

Jurisdictional Requirements

Continuing education (CE) licensing requirements vary by jurisdiction, are not well defined, and may change. These CE requirements may vary in terms of the number of hours required to the types of courses that must be taken. ALLEGRA Learning Solutions recommends you contact your licensing board or accrediting organization for the latest continuing education requirements of your state or territory. Compliance with CE requirements is the responsibility of the individual health care provider. Health care providers must understand the CE requirements in their jurisdictions, and be sure they are up-to-date on any rule changes that affect their license. For further information, please see our Accreditation information page.

Accommodations for Disabilities

Every effort will be made to accommodate your special needs. To request accommodations, please contact ALLEGRA Learning Solutions at Contact Us.

Conflicts of Interest and Relevant Financial Relationships

The authors/planning committee members have no conflicts of interests or relevant financial relationships to declare relevant to this activity.

Non-endorsement of Products

Accreditation refers to recognition of continuing nursing education only and does not imply ALLEGRA approval or endorsement of any commercial product.

Off-label Use of Products

None of the authors intend to discuss off-label uses of drugs, mechanical devices, biologics, or diagnostics not approved by the FDA for use in the United States.

Instructors

Cyndie Koopsen, RN, BSN, MBA, HNB-BC, RN-BC, HWNC-BC
Caroline Young, MPH

Expiration Date

August 23, 2020

Best Practices

ALLEGRA Learning Solutions, LLC is committed to the development of education programs with the highest quality content. We have a financial interest in the courses we provide. We adhere to strict quality processes in our course creation and delivery. Each course is rigorously researched, peer-reviewed by an external entity, unbiased, and developed to provide current, professionally-relevant, evidence-based materials. We comply with all applicable local, regional, state, and/or national laws and regulations. Integrity, maintaining and exceeding accreditation standards, and the use of ethical, sound business principles are also basic tenets of our philosophy. Images are for illustrative purposes only. Persons depicted are models. The stock photography company retains all model releases.

Course Materials

  • Computer
  • Internet Connection
  • Speaker Volume "ON"